Please allow 7 – 15 business days for delivery of your order if US domestic. Please allow 12 – 20 business days for international orders depending on each country’s customs inspection and postal delivery practices.

If you haven’t received your package within 30 days if within United States or 45 days if outside United States, please do let us know so that we can help you. If you fail to report it to us, we won’t be able to help file a claim with the carrier to find your package.

If the package cannot be delivered and is returned to sender due to an incorrect address, you will need to pay the shipping cost again to resend your package. Please be careful when you enter your shipping address.

We may offer Free Shipping during promotions and this will usually be announced throughout the store.


STANDARD PAYMENTS FOR SHIPPING

US Order: You pay $4.99

You may add an item to your cart to check the shipping price before checking out.

Once your order has been placed, you will receive a confirmation e-mail. You will be emailed a tracking number to check your package status once it is shipped.

International Order: You pay $7.99

International orders are sent with DHL, ePacket or UPS’s bound delivery tracking. Once it leaves the US, upon arrival at your country, it will go through Customs Clearance and tax duty assignments. As a buyer and a citizen, you are responsible for any requirements from your government regarding the merchandise that you ordered. After that, your post office will sort and deliver the package to your purchase order’s shipping address.

Due to international Customs regulations, the declared values of your merchandise must match the purchased prices or your package will not be released to you until duty tax is paid.

LOST PACKAGE?

If you have not received your package, please take time and do the following:

Verify your address. Make sure the address you put in “shipping address” is actually the place where you want your package shipped. It sounds silly, but some customers really do type in the wrong address!
Check your tracking number. It was emailed to you when the package was shipped.
Talk to your mail man as well as the post office.
Check with your family members or housemates to see if anyone may have grabbed it for you.
Check with your neighbor to see if the package was delivered to the wrong address by accident.
If all else has failed, please send us an e-mail to support@cecilily.com with your order number and full name.

PLEASE NOTE: Cecilily is not responsible for refunding your money if you deny acceptance of your package at Customs, if you deny the package from your local post office, or if you gave us the wrong shipping address. You are fully responsible for the shipping address provided to us at the time the order was placed.