1. VALIDITY FOR EXCHANGES & RETURNS
All requests exchanges and returns should be raised within 30 days of the invoice date of US based orders, and 40 days for overseas orders. All requests for returns would need to be made online at www.cecilily.com for both local and overseas deliveries.
We have a flexible return policy and are very happy to help you choose something else and ship it back to you free of charge. We are happy to offer a refund on any items returned to us in perfect condition, unused, with tags within 30 days of receipt of order with proof of purchase. Faulty or defective items without use may be returned within 30 days of receipt of order with proof of purchase.
2. EXCHANGES & RETURNS ONLINE
2.1 You will need to include your original invoice together with the item(s) in its original condition and packaging.
2.2 Kindly print and fill up the Contact Form here and follow the steps emailed to you for your exchange.
2.3 Mail us your parcel via a traceable mode of postage.
2.4 Wait for our email confirmation and you will be notified once your online Store Credit Voucher is ready. Generally, the processing period is 5 working days after receipt of your parcel.
2.5 All requests for returns will be refunded via online Store Credit Vouchers or to your Credit card. Your online Store Credit Voucher is valid for 30 days and can be used for your next purchase online. It can be exchanged for cash whenever you need to cash out.
2.6 Online Store Credit Vouchers given will be at the buying price of the product as stated in the original invoice. No refunds will be given for delivery charges incurred in the original, returned and onward shipping charges of exchanged items.
2.7 If any of the products received is deemed defective or a wrong shipment, cecilily.com will bear the cost of shipping the item(s) back to you. Please note that all exchanges are subjected to stock availability and whilst we endeavor to ship replacement item(s) back to you, we reserve the right to do an exchange of item(s) of similar value or providing online store credits or any other methods at the discretion of cecilily.com.
2.8 No refunds will be given for taxes, duties, tariffs and excise charges levied for overseas orders either for refunds or exchanged items.
2.9 All returns and exchanges made via our online portal at www.cecilily.com would need to be shipped to : 230 Kings Highway East #125 Haddonfield, NJ 08033 United States Tel: +1 (856) 624 3077
3. OTHER TERMS & CONDITIONS
3.1 For all items that are returned and exchanged, transactions can only be made once.
3.2 We reserve the right and full discretion to disqualify you from enjoying free returns if the subsequent item(s) for return or exchange are of the same item(s) as a previous order
3.3 Our returns and exchanges policy does not cover damage resulting from unique, accidental, or random damage that is the result of use by you or wear and tear of a product.
3.4 Cecilily makes no warranty in respect of any product, express or implied, including any implied warranties of quality or compliance with description and fitness for a particular purpose
3.5 Such returns are at all times governed by the provisions of the Consumer Protection (Fair Trade) Act of The United States
3.6 All decisions made by Cecilily.com is final